FAQs

Who should attend the conference?

Anyone who works in home care or hospice, from middle management to senior management, will benefit from the Home Care and Hospice Conference and Expo. This includes nurses, supervisors, owners, and operators in nearly every specialty field who want to learn more about industry trends and current issues. Networking with peers at all levels is also a great way to learn and share information.

Finally, the Expo provides the industry’s largest marketplace for buyers and sellers, something you don’t want to miss if you’re looking for ways to deliver patient-centered care more safely and efficiently.

What does it cost to attend?

If you register before September 14, 2018, the cost to attend the conference is $1,250. However, if you’re a member of the National Association for Home Care & Hospice, you pay just $850. The conference rate includes education sessions, general sessions and keynotes, the Expo, most meals and receptions. Pre-conferences are an additional cost.

The conference rate September 15, 2018, through October 5, 2018, is $1,000 for NAHC members and $1,450 for non-members. After October 5, 2018, onsite registration rate is $1,150 for NAHC members and $1,650 for non-members.

How can I reserve a guest room?

The National Association for Home Care & Hospice has negotiated a special rate with the Gaylord Texan Resort and Convention Center where the conference is being held. Rates are $240 per night. Those rooms are available through the registration process.

What’s the best airport to fly into?

Grapevine is 15 minutes from Dallas/Fort Worth International Airport, which is the fourth largest airport in the world offering nonstop service from more than 200 cities and more than 50 international destinations.

Dallas Love Field also provides service and is about a 30 minute ride from the Gaylord Texan.

Are CEs available?

Yes, most classes are eligible for continuing education credits in nursing, accounting, social work, physical therapy, and administration. Eligible CEs will be listed with course descriptions online when they become available. You can download certificates for any classes you attend and are scanned in for.

Will recordings of the education sessions be available?

The audio portion of most sessions will be recorded and synched with the slide presentations, and then converted into online learning modules available through Home Care University. Access to recordings is free for one year for paid attendees but is also for sale to the general public.

What meals and receptions does registration include?

If you are registered for the full conference you can participate in the opening reception in the Expo on Sunday, as well as breakfast and lunch on Monday and Tuesday, and the Closing Party on Tuesday evening. If you are registered with a one-day pass, you are eligible for the meals offered for the day of your pass.

What is the policy for cancellations, substitutions or refunds?

All cancellation requests must be in writing and emailed to customer service or faxed to (301) 694-5124. Registration cancellations or requests for refund received in writing by Thursday, August 16, 2018, will be entitled to a refund up to the total amount paid less a $50 administrative charge. Cancellations received between August 17, 2018, and September 14, 2018, will be subject to a 50 percent cancellation fee. No refunds will be made after September 14, 2018. Refunds will not be made for no-shows.

For more information regarding administrative policies or submit a complaint you can email the NAHC Office at meetings@nahc.org.

Substitution Policy:  Attendees are able to substitute names at any time.  Requests must be in writing and emailed to customer service or faxed to (301) 694-5124.

Housing Cancellation Policy: All cancellations MUST be received in writing to NAHC@experient-inc.com. Beginning August 24, 2018, there will be a $100.00 charge for any reservation cancelled. The last day to submit a cancellation to the Housing Center is September 21, 2018. Beginning October 1, 2018, all cancellations must be made with the hotel directly. IMPORTANT NOTES: The credit card submitted will be charged a deposit equal to one night’s room and tax on or after September 21, 2018. Should a guest cancel within 72 hours of scheduled arrival, the deposit will be non-refundable. Failure to check-in to the hotel on your scheduled date of arrival will result in the cancellation of all nights in your reservation and forfeiture of any deposits charged.